How to Apply for a Refund of Membership Plan?

Please read the refund policy first to determine if you are eligible for a refund.

If you wish to request a refund for the subscription fee, you will need to cancel your subscription first.

Then please send an email to with your reasons for requesting a refund, and we kindly ask you to attach a screenshot of your Account Center in the email, which clearly displays your UID, so we can confirm your ownership of the account. Just like:

The account information can be accessed by following the steps below:
  1. Click on the portrait icon at the top of ACE Studio to go to account center.

  1. Click on "Manage Account" button to access account information.

If you cannot access ACE Studio software, you can simply click here and log in with your ACE Studio account to get into the Manage Account page.

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