ACE Studio Refund Policy
Thank you for choosing ACE Studio. Currently, we offer two types of paid products/services:
ACE Studio Membership and
Perpetual CustomVoice Slot. Please note that they have distinct refund policies. Below are the detailed terms of our refund policy.
ACE Studio Membership
- Refund Eligibility: ACE Studio Membership is primarily non-refundable. However, we recognize that special circumstances may arise.
- Requesting a Refund:
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Email your request to support@acestudio.ai including:
- Your User ID (UID)
- Receipt number of the transaction
Reason for the refund request
Review Process: Upon receiving your refund request, we will review it based on the information provided. If your reason for a refund is deemed reasonable by our support team, we will initiate a refund to the original payment method. Please be aware that the following reasons, among others, are not considered reasonable.
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- Deductions:
- Transaction Fees: Please note that any bank or third-party transaction fees incurred during the original transaction and the refund process will be deducted from the refund amount.
- Usage of Membership Benefits: If you have initiated a CustomVoice training during the membership duration relevant to the transaction for which you are requesting a refund, a fee of $10 USD will be deducted from the refund amount to cover the associated costs of the CustomVoice training.
- Membership Benefits Revocation: Upon processing a refund, the corresponding membership benefits will be revoked.
| Unacceptable Refund Reasons | Description | Reasons for Non-Refundability |
|---|---|---|
| Discontinuation Post-Trial | Users request a refund because they decide not to use the product after the 14-day free trial has ended | The trial period provides ample time to evaluate the product; a decision not to use the product post-trial does not qualify for a refund. |
| Personal Preference or Dissatisfaction | Users request a refund because they personally dislike or are dissatisfied with the product features | Users have sufficient time during the trial to evaluate the product; acceptance of service is assumed after the trial ends. Refunds do not apply to changes based on personal preferences or expectations. |
| Underutilization of Service | Users did not frequently use the product during the subscription period | Refund considerations do not include usage frequency; subscription purchase implies agreement to pay on time. |
| Issues Identifiable During Free Trial | Users request a refund for issues that could have been identified during the free trial | Users are expected to thoroughly test the product during the free trial; issues identifiable during this period are not eligible for refunds later. |
| Price Considered High | Users find the product price too high compared to other market options | Pricing is clearly stated before purchase; users have the opportunity to compare and evaluate beforehand. |
| Technical Issues Without Seeking Support | Users request a refund due to technical issues but did not attempt to contact technical support | Technical support is available to resolve potential issues; refunds are not accepted without first utilizing these resources. |
Perpetual CustomVoice Slot
- Refund Eligibility: Refunds are available within 7 days of purchase. Requests post this period are not eligible.
- Requesting a Refund:
-
Email your request to support@acestudio.ai including:
- Your User ID (UID)
- Receipt number of the transaction
ID of the Perpetual CustomVoice Slot
Review Process: Your refund request will be reviewed for accuracy and eligibility. If approved, the refund will be processed back to the original method of payment.
Deductions:
- No Use of Slot: If you have purchased the Perpetual CustomVoice Slot but have not initiated any CustomVoice training on this slot, we will process your refund. However, please note that any bank or third-party transaction fees incurred will be deducted from the refund amount.
- Usage of Slot: If you have already initiated CustomVoice training on this slot, 8% of the total transaction amount will be deducted from the refund to cover the training costs.
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- Slot Closure: Upon processing a refund, the Perpetual CustomVoice Slot will be closed and will no longer be available for use.
General Conditions
- Refund Method: Refunds will be processed to the original method of payment. Please allow a reasonable time for the refund process to complete.
- Contact Information: For any queries or further information, please contact our support team via support@acestudio.ai.
- Updates: As with all our policies, this refund policy is subject to revisions, and the latest version can always be accessed on our website.
We appreciate your understanding and are here to support you. If you have any questions or need assistance, please do not hesitate to reach out to our support team.
Thank you for being a part of ACE Studio.