What firewall ports should I open to use ACE Studio？
To ensure the smooth operation of ACE Studio and access to all its features, certain addresses need to be added to your network's whitelist. This is particularly important if your network has strict firewall rules or restrictive proxy settings. Below is a detailed guide on the addresses that need to be whitelisted for different services used by ACE Studio.
1. Application and Synthesis Services
These addresses are required for accessing ACE Studio's application and composition services. Ensure all of them are added to your whitelist:
as-api.tdacestudio.comvt-as-api.tdacestudio.comlb-as-engine.tdacestudio.comlb-as-engine-2023b.tdacestudio.comlb-lo-d-engine.tdacestudio.comlb-as-engine-2024a.tdacestudio.comlb-as-engine-2024a-us-ga.tdacestudio.comlb-as-engine-2024a-batch.tdacestudio.comlb-as-engine-us-ga.tdacestudio.comlb-as2023b3-engin-us-ga.tdacestudio.comlb-aslora-engin-us-ga.tdacestudio.comlb-as-engine-2024a-batch-us-ga.tdacestudio.com
2. Google Authorization Login
If you use Google to log in to ACE Studio, the following address must be whitelisted to enable authentication:
google-auth.timedomain.ai
3. Object Storage Service (OSS)
ACE Studio relies on Object Storage Service (OSS) for storing and retrieving data. The following addresses should be whitelisted:
oss-accelerate.aliyuncs.comoss-cn-qingdao.aliyuncs.com
4. Web Access
To access the ACE Studio website and related web services, whitelist these domains:
acestudio.aiacestudio.cn
5. Content Delivery Network (CDN)
The following CDN address is used for delivering ACE Studio resources efficiently. Make sure it is included in your whitelist:
as-api-ws-cdn-1.tdacestudio.com
6. Instant Messaging(IM) Service
ACE Studio relies on Instant Messaging Service to receive result from certain services reliably. The following addresses should be whitelisted. Allow port 443 for TCP protocol if specific configuration is needed in your setup.
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wss.im.qcloud.com -
wss.my-imcloud.com -
events.im.qcloud.com -
events.my-imcloud.com
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wsssgp.im.qcloud.com -
wsssgp.my-imcloud.com -
apisgp.im.qcloud.com -
apisgp.my-imcloud.com -
webimsgp.im.qcloud.com -
webimsgp.my-imcloud.com
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wsskr.im.qcloud.com -
wsskr.my-imcloud.com -
apikr.im.qcloud.com -
apikr.my-imcloud.com -
webimkr.im.qcloud.com -
webimkr.my-imcloud.com
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wssger.im.qcloud.com -
wssger.my-imcloud.com -
apiger.im.qcloud.com -
apiger.my-imcloud.com -
webimger.im.qcloud.com -
webimger.my-imcloud.com
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wssusa.im.qcloud.com -
wssusa.my-imcloud.com -
apiusa.im.qcloud.com -
apiusa.my-imcloud.com -
webimusa.im.qcloud.com -
webimusa.my-imcloud.com
Why Whitelisting is Important
Whitelisting these addresses ensures uninterrupted access to all ACE Studio services. Without proper whitelisting, you may encounter connectivity issues, failed requests, or limited functionality, especially in environments with restrictive network security policies.
If you are unsure how to configure your firewall or proxy settings, consult your network administrator for assistance. Adding these addresses to your whitelist will allow ACE Studio to function seamlessly and provide the best user experience.
By following this guide, you can ensure that ACE Studio operates smoothly in your environment. For further assistance, feel free to reach out to ACE Studio's support team.