ACE Studio Money-Back Guarantee FAQ
At ACE Studio, we’re committed to ensuring you have a great experience with our platform. That’s why we offer a Money-back Guarantee to give you peace of mind when trying out our services.
Below, you’ll find answers to the most common questions about how our Money-back Guarantee works:
What is the Money-back Guarantee?
Our Money-back Guarantee allows you to try ACE Studio risk-free. If you’re not completely satisfied with your experience, you can request a refund within the guarantee period, no questions asked.
Who is eligible for the Money-back Guarantee?
This special offer is only available for payments made after November 21, 2024. Each account is eligible for one refund per plan tier (Artist or Artist Pro).
How do I request a refund under the Money-back Guarantee?
- Contact our support team at support@acestudio.ai.
- Provide your account details and the reason for your refund request (optional).
- Our team will process your refund promptly if it falls within the eligible period.
What happens after I get my refund?
Once your refund is approved:
- The amount will be returned to your original payment method. Please note that it may take a few business days for the refund to appear in your account, depending on your payment provider.
- Your membership linked to the refunded payment will be revoked.
If you’re still exploring ACE Studio, we encourage you to make the most of its features during the eligible period to fully experience what it has to offer before requesting a refund.
Does this apply to upgrades?
es! Whether it’s an upgrade or not, as long as the payment is made after November 21, 2024, it qualifies for the Money-back Guarantee.